We want you to know that our Patient Accounts staff are available to assist you with any billing questions or concerns.
Our staff may be reached at 304.465.1030, Monday through Friday, 8:30 AM to 4:30 PM.
Click Here to pay your bill.
The following information may help answer some of your questions:
- Patients covered by two medical insurance companies
- No payment is expected unless a co-payment is listed on the primary insurance card
- If applicable, co-payment is expected at the time of service and will be collected when you arrive
- Both insurances will be billed.
- Patients covered by one medical insurance OR Medicare only
- If applicable, co-payment listed on insurance card is expected at time of service and will be collected when you arrive
- If no co-payment is listed on the insurance card, patients are expected to pay 20% of the visit fee when you arrive AND 20% of rendered services (diagnostic tests and/or treatments) before you leave.
- Our Group participates with the Medicare program but we ask that the “patient responsible” portion be paid at the time of service unless you have a secondary Medicare supplemental insurance carrier.
- If you cannot make this payment at the time of service, please make payment arrangements before you leave the office.
- Medicaid – A current Medicaid card must be brought to the office at each visit. If a current card is not presented for a visit, the patient will be treated as a patient with no medical insurance (see "Patients with no Medical Insurance" below).
- Prior Authorization – It is the patient’s responsibility to obtain prior authorization, if required, before the appointment date. If prior authorization is not obtained prior to the appointment, the appointment may be rescheduled or the claim may be denied.
Please understand that our office needs a current copy of medical insurance cards to accurately submit claims. We ask that all patients provide our office staff with their medical insurance card at each visit to verify information that is on file.
We make every effort to bill your insurance accurately but fully realize that errors may occur.
Please call Patient Accounts if you feel that your bill is incorrect.
Patients with no medical insurance
A minimum payment of $50.00 is required at the time of the visit and will be collected when you arrrive. Also, patients are expected to pay at least 30% of rendered services (diagnostic tests and/or treatments) before you leave. If you cannot make this payment at the time of service, please make payment arrangements before you leave the office
Remaining charges will be billed to the patient/responsible party.
Please call Patient Accounts to set up payments if needed.
Past Due Accounts
- Payment of past due amounts are due at the time of your next office visit. If it is a hardship for you to pay the past due amount in full please contact Patient Accounts and speak with our staff in Collections to make financial arrangements.
- Please be advised that, due to the increasing expense, statements will not be sent on accounts with a balance of $25.00 or less.
- Our offices accept payment by cash, check, credit card, or money order.